Knowledge Base
Performance & Coaching
Import performance data and coach your DAs.Associates
Associate profiles and trackingCounselings
Document coaching sessions with DAs.Vehicles
Add/Import vehicles. Track maintenance and damage.Daily Roster
Send route assignments, vehicle photo log links, and stand up announcements directly to your DAs.Messenger
Send a mass message to all your DAs or create recurring messages for lunch break reminders.Tasks & Reports
Assign tasks to other users and view useful reports.Settings
Add users and customize HeraOnboarding
Help gathering your data.
Recent Articles
The Associate List Is Not Loading
The Associate List is not loading due to some filter settings. Edit the filter settings for Labels and Preferred Days Off. Click on the Labels filter and select the first option for All Labels. Do the same for the for the Preferred Days Off filter. ...Daily Roster: Notes And Standup Announcement Update
The Standup Announcements box and Note boxes on Daily Rostering have been updated. Note Boxes Update The Manager Daily Notes has been changed to Today's Fleet Notes and the Dispatcher's Daily Notes have been changed to Today's General Notes. Previous ...Issues Importing Your Custom Spreadsheet?
We built the custom importer to read different kinds of custom files, but some uniformity is still necessary. If your custom spreadsheet has several sheets on it you have to export just the sheet you need. You can find all the sheets on your file at ...Optimizing Chromes Performance
Find your settings in Chrome by clicking the 3 vertical dots on the top right of the browser. On the right side, find the option for Performance. Turn your settings on as they are pictured below to improve chromes overall performance.Gathering your Vehicle and Associate Data
We will start by gathering the data available from Amazon Logistics. The associate file from AMZL needs to be downloaded to gather Transporter IDs and find out what vans they are trained to drive. The two columns we want from this file are ...
Popular Articles
Operating out of a Second Station?
Hera is capable of supporting operations out of two different stations. We will create a separate account for your second station. A few questions that we will have: Can you tell us how long Amazon has said this additional site will run for? Can you ...Gather Your Onboarding Data
Associates Step-by-Step instructions for ADP: Using Field Grabber: People > Employment Profile Click on the 3 dots in the upper right-hand corner > Field Grabber FieldGrabber will open on the right side. You can close it with the arrow at the top. ...Associate Hera Rankings
Hera Rankings at a glance: By navigating to the Dashboard under Associate Management, you can view your 10 highest-ranking and 10 lowest-ranking Associates at a glance. Click View Associate Performance Report at the bottom to view more details. Why ...How to Download Performance Reports from AMZL, Netradyne, and eMentor
Download your Daily Performance files from Netradyne, eMentor, and EOC from AMZL. Weekly Performance files are only found in AMZL. *Note: Do not alter any of the file contents or file names when downloading. Daily Performance Files eMentor Login to ...Custom List: Associate Roster Statuses
Roster Statuses have been converted to a Custom List and are more customizable. To edit your Roster Status options head to the Custom Lists section of your Company Settings. Under the List Name column, find the Associate Roster Status list. Using the ...